Frequently asked questions
Products & fit
What is the difference between stitched and unstitched suits?
A stitched garment is made into a wearable silhouette. An unstitched suit supplies fabric to be tailored. Check each listing for exactly what is included and the fabric lengths.
How do I choose my size?
Take your measurements using the Size Guide, then compare with the chart for the exact garment. For garment-specific measurements, ask about your chosen piece before ordering.
What comes in a co-ord set?
The included top, bottom and any additional pieces depend on the listing. Check the product details and ask Khatuba if the contents are unclear.
How should I care for my piece?
Follow the product’s care label. Use our Garment Care guidance for storage and handling, and ask about fabric-specific cleaning if needed.
Ordering & your account
How do I place an order?
Choose your piece from our collections, check the available options and add it to your bag. Continue to checkout to review your delivery details, payment options and order total.
Which payment methods can I use?
Available payment methods are shown at checkout. Options can depend on your delivery address and order.
Can I change or cancel an order?
Contact Khatuba with your order number as soon as possible. The team must confirm whether the requested change is available for that order.
Delivery & returns
How do I track my order?
Use the order-status or courier link in your confirmation email. See Track Your Order or request an update.
Will my order arrive before an event?
Confirm dispatch and delivery estimates with Khatuba before ordering. For an unstitched design, allow separately for tailoring and fitting.
Can I return or exchange an item?
Ask Khatuba to confirm the conditions for your exact product. Read Returns & Refunds for the information to include in a request.
Contact & visits
How do I contact Khatuba?
Email khatuba240124@gmail.com, call +91 99991 10910 or prepare an enquiry using our Contact Us form.
Can I visit Khatuba?
Find Khatuba at C/184, Basement, Naraina Industrial Area Phase 1, Naraina, New Delhi, Delhi 110028. Contact Khatuba before visiting to confirm availability.